Our Privacy Policy
The Catholic Diocese of Rockhampton through its financial activity known as the Diocesan Development Fund (ABN: 50 979 741 889) and its affiliates (collectively known as “The DDF” and also referred to in this Policy as “us,” “we” and “our”) seeks to provide the best possible service to its customers by providing account holders with an opportunity to invest in a fund that will be used to support the mission of the Church by providing low cost funding for Catholic capital building projects in Parishes, Schools, Colleges, Religious Orders, Diocesan Agencies, Catholic Church organisations, and in Health and Aged Care, predominantly within the Catholic Diocese of Rockhampton.
OUR COMMITMENT TO PROTECT YOUR PRIVACY
We understand how important it is to protect your personal information. This document sets out our commitment in respect of personal information that you may provide to us.
The DDF is bound by the Privacy Act 1988 (Privacy Act), including the Australian Privacy Principles (APPs), and recognises the importance of ensuring the confidentiality and security of your personal information.
All third parties (including clients, suppliers, and associates) that have access to or use personal information collected and held by the DDF must abide by this Privacy Policy and Collection Statement (Privacy Policy).
We recognise that any personal information we collect about you will only be used for the purposes indicated in our policy, where we have your consent to do so, or as otherwise required or authorised by law. It is important to us that you are confident that any personal information we collect from you or that is received by us will be treated with appropriate respect ensuring protection of your personal information.
PERSONAL INFORMATION
When we refer to personal information we mean information or an opinion about you, from which you are, or may reasonably be, identified.
We may collect and hold a range of personal information about you to provide you with our services, including:
- Full Name
- Proof of address
- Phone numbers
- Email addresses
- Occupation
- Beneficiary bank account details
- Proof of ID (Australian Driving Licence or Australian Government-issued ID or International Passport)
Personal information includes ‘sensitive information’. Sensitive information is a subset of personal information which is given additional protection by the Privacy Act and includes information about religious affiliation or beliefs, ethnic origin, criminal record health and sexuality.
Other than information about your affiliation with the Catholic Church, it is not common practice for us to collect sensitive information about you. We will only collect sensitive information about you with your specific consent.
WHY WE COLLECT YOUR PERSONAL INFORMATION
The DDF collects and holds personal information about you for various reasons (which we generally notify to you at the time of collection). These include:
- to place your contact details on mailing lists and in computer databases in order to provide you with information about The DDF, related entities, workshops, lectures, seminars, retreats, events, issues and initiatives,
- to identify you for the purposes of opening an account for you;
- to enable us to provide you with services,
- to assess your employment and volunteer application, and
- to manage our volunteers.
From time to time we may offer other products and services.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We generally collect personal information directly from you. For example, personal information will be collected through our application processes, forms, and other interactions with you in the course of providing you with our products and services, including when you visit our website, use a mobile app from us, call us, or send us correspondence. We may also collect personal information about you from a third party, such as electronic verification services, referrers, and marketing agencies. If so, we will take reasonable steps to ensure that you are made aware of this Privacy Policy. We may also use third parties to analyse traffic at our website, which may involve the use of cookies. Information collected through such analysis is anonymous.
We will not collect sensitive information about you without your consent unless an exemption in the APPs applies. These exceptions include if the collection is required or authorised by law, or necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct. If the personal information we request is not provided by you, we may not be able to provide you with the benefit of our services or meet your needs appropriately.
At the DDF, we use the Document Verification Service (DVS) to verify a customer’s identity by confirming that the details on their identity document match the government’s records. The DVS can also confirm that the details are still valid and not expired or cancelled. We do not give you the option of dealing with us anonymously, or under a pseudonym. This is because it is impractical, and, in some circumstances, illegal for Tayrex Exchange to deal with individuals who are not identified.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use your personal information for the purpose for which it has been provided, for reasonably related secondary purposes, any other purpose you have consented to and any other purpose permitted under the Privacy Act. This may include using your personal information for the following purposes:
- to provide you with the products or services you requested;
- to verify your identity;
- to assess, process and manage your application to be an account holder, including to verify your details and assess our risk;
- to assess, process and manage your application to work with us; or
- for complaints handling or data analytics purposes.
TO WHOM WILL WE DISCLOSE YOUR PERSONAL INFORMATION?
To enable us to maintain a successful business relationship with you, we may disclose your personal information to:
- companies and contractors who we retain to provide services for us, such as IT contractors, call centres, data cleansing services, stationery printing houses, mail houses, storage facilities, lawyers, accountants and auditors, who will need to have access to your personal information to provide those services; and
- other individuals or companies authorised by you.
By providing us with your personal information, you consent to us disclosing your information to such entities without obtaining your consent on a case by case basis.
Sometimes we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court, Tribunal or law enforcement agency in response to a request or in response to a subpoena or to the Australian Taxation Office.
We may from time to time transfer personal information outside Australia in accordance with the Privacy Act to countries whose privacy laws do not provide the same level of protection as Australia’s privacy laws. For example, we may transfer your personal information to the Asia-Pacific, European Union or the United States of America. We may also use cloud storage and IT servers that are located offshore.
By providing us with your personal information, you consent to us disclosing your information to entities located outside Australia and, when permitted by law to do so, on the basis that we are not required to take such steps as are reasonable in the circumstances to ensure that any overseas recipient complies with Australian privacy laws in relation to your information.
DIRECT MARKETING
From time to time we may use your personal information to provide you with current information about special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with. By providing us with your personal information, you consent to us using your information to contact you on an ongoing basis for this purpose, including by mail, email, SMS, social media and telephone.
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting us using the contact details below. You can choose to opt out of receiving some or all of our direct marketing material.
We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
OUR WEBSITE
Information from third parties
Our website may contain links to the websites of third party providers of goods and services (Third Party websites). If you have accessed Third Party websites through our website and if those third parties collect information about you, we may also collect or have access to that information as part of our arrangements with those third parties.
Where you access a Third Party website from our website, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party.
Advertising and tracking
When you view information about us contained on a Third Party website (e.g. an advertisement or promotion), the advertising company uses ‘cookies’ and in some cases ‘web beacons’ to collect information about you such as:
- the server your computer is logged onto;
- your browser type;
- the date and time of your visit; and
- the performance of their marketing efforts.
When you access our website after viewing one of our advertisements on a Third Party website, the advertising company collects information on how you utilise our website (e.g. which pages you view) and whether you complete an online application.
Cookies
We use ‘cookies’ to provide you with better and more customised service and with a more effective website.
A ‘cookie’ is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your internet browser.
We use cookies for different purposes such as:
- to allocate a unique number to your internet browsers;
- to customise our website and offers for you;
- for statistical purposes;
- to identify if you have accessed a Third Party Website; and
- for security purposes.
IP Addresses
Your IP address is the identifier for your computer when you are using the internet.
It may be necessary for us to collect your IP address for your interaction with various parts of our website.
Online Applications and enquiries
When you send a completed online application or enquiry to us, we retain the information contained in that application or enquiry. We are able to then use that information to provide any services that you require.
UPDATING YOUR PERSONAL INFORMATION
It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your personal information has changed.
If you consider that any information we hold about you is incorrect, you should contact us to have it updated. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.
ACCESS TO YOUR PERSONAL INFORMATION
We will provide you with access to the personal information we hold about you, subject to limited exceptions in the Privacy Act as outlined below. You may request access to any of the personal information we hold about you, including any credit-related personal information we hold about you, at any time.
To access personal information that we hold about you, use the contact details specified below. We may charge a fee for our reasonable costs in retrieving and supplying the information to you.
DENIED ACCESS TO PERSONAL INFORMATION
There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious.
An explanation will be provided to you if we deny you access to your personal information we hold.
BUSINESS WITHOUT IDENTIFYING YOU
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information. Such a situation would be where you make general inquiries about interest rates or current promotional offers.
HOW SAFE AND SECURE IS YOUR PERSONAL INFORMATION THAT WE HOLD?
We will take reasonable steps to protect your personal information, including your credit-related personal information, by storing it in a secure environment, and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified.
We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
FURTHER INFORMATION AND COMPLAINTS
You may request further information about the way we manage your personal information or lodge a complaint by contacting us on the contact details below.
We will deal with any complaint by investigating it as promptly as possible, provided that we have all necessary information and have completed any investigation required. In cases where further information, assessment or investigation is required, we will seek to agree alternative time frames with you.
CONTACT DETAILS
You can contact us by calling us on 07 4887 3090 or by writing to:
The Fund Manager
Dicoesan Development Fund
PO Box 611
Rockhampton QLD 4700
CHANGE IN OUR PRIVACY POLICY
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market practices.
As a consequence, we may change this Privacy Policy from time to time or as the need arises.
This Privacy Policy was last updated on 29 April 2025.