FAQs

How To Use DDF Online

DDF Online Customer User Guide v1.2 21082025

Transactions on accounts

All transactions must be authorised by two signatories (unless otherwise stated). We are unable to process a transaction that is not correctly authorised.

Change of signatures on an account

Updated Account Signatory and DDF Online User forms supersedes all previous authorities. Identification verification via GreenID (GBG) will be required for any new signatories. Please contact the DDF for the forms required to update signatories and DDF Online authorities.

Opening accounts

To open a new account, please contact our DDF Team at ddf@rok.catholic.net.au or 07 4887 3090 (Option 1).

Closing accounts

You can request the closure of an account held with the DDF by sending an email to the team at ddf@rok.catholic.net.au to obtain the required Account Closure Request Form. Once completed and signed by two account signatories, your request can be emailed back to the team for processing.

Cash Float ordering

If you need to cash for a special event such as Parish Fair or School Fete, you must provide at least three working days’ notice, to enable us to facilitate this with your local WBC branch. Please contact the DDF Team at ddf@rok.catholic.net.au or 07 4887 3090 (Option 1) for the Once Off Cash Withdrawal Authority form.

Agent WBC & NAB deposit books

Orders for deposit books should be emailed to the DDF when a new book is required, allowing up to 21 days for order and delivery.

Cut-off and Settlement Times

Morning Processing – The cut-off for EFT, Batch & Direct Debit payments processed using DDF Online is 11:00am (QLD Time).
Afternoon Processing – The cut-off for EFT, Batch & BPAY payments processed using DDF Online is 4:00pm (QLD Time).

All payments submitted before these cut-off times will be processed same day.