FAQs
How To Use DDF Online
DDF Online Customer User Guide v1.0 19092024
Transactions on accounts
All transactions must be authorised by two signatories (unless otherwise stated). We are not able to process a transaction that is not correctly authorised.
Signatures on cheques
Two signatures are required on all cheques. Any cheques not fully signed will be referred back to you for completion.
Change of signatures on an account
Updated account signatory and DDF Online User forms supersedes all previous authorities. Copies of identification will be required for any new signatories. Please contact the DDF for the forms required to update signatories and DDF Online authorities.
Stop cheques
To stop a cheque, please email ddf@rok.catholic.net.au with the details of the cheque to be cancelled, including the cheque number, account number, date of the cheque, amount of the cheque, favouree of the cheque and whether the cheque was crossed Not Negotiable. A fee will be payable for this service.
Opening accounts
To open a new account, please contact our Client Services Officer.
Closing accounts
You can request the closure of an account held with the DDF by sending an email to the team at ddf@rok.catholic.net.au to obtain the required Account Closure Request Form. Once completed and signed by two account signatories, your request can be emailed back to the team for processing.
Cashing of cheques
If you need to cash a cheque for a special event such as Parish Fair or School Fete, you must provide at least five working days’ notice, to enable us to facilitate this with the branch. You will need to provide us with a break-up of the funds required, the name of the representative collecting the order, and the approximate time you will be picking up the funds. This information will then be provided to the branch to allow them to fulfil the request on the nominated day.
Cheque book re-orders
Cheque usage and acceptance is continuing to decline as there are other faster payment methods available. Please contact us to discuss ways to move away from your reliance on cheques. If you do require a new cheque book, please contact us to arrange.
Agent deposit book
Orders for deposit books should be emailed to the DDF when a new book is required.
Cut-off and Settlement Times
The cut-off for EFT & BPAY payments processed using DDF Online is 2:30pm AEST.
The DDF provides next day settlement (on each business day).