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FAQs

Transactions on accounts

All transactions must be authorised by two signatories (unless otherwise stated). We are not able to process a transaction that is not correctly authorised.

Signatures on cheques

Two signatures are required on all cheques. Any cheques not fully signed will be referred back to you for completion.

Change of signatures on an account

An updated account signatory form supersedes all previous authorities. Original certified copies of the identification are required for any new signatories. Please refer to the DDF for a listing of people approved to certify identification.

Stop cheques

To stop a cheque, please email ddf@rok.catholic.net.au with the cheque details. A fee will be payable for this service.

Opening accounts

To open a new account, please contact our Client Services Officer.

Closing accounts

You can request the closure of an account held with the DDF by sending a request in writing, signed by two account signatories. In doing so, please advise the details of the account to which you would like the proceeds transferred.

Cashing facilities and cashing of cheques

Please contact us if you would like to set up a cashing facility for one of your cheque accounts. We will then ensure that the cashing facilities is registered at the Westpac Bank branch you intend to use.

If you need to cash a cheque over the normal $800 daily limit, you must give us at least five working days’ notice, to enable us to facilitate this with the branch. You will need to provide us with a copy of the signed cheque you will be presenting, a break-up of the funds required, and the approximate time you will be picking up the funds. This information will then be provided to the branch to allow them to fulfil the request on the nominated day.

Cheque book re-orders

Cheque usage and acceptance is continuing to decline as there are other faster payment methods available. Please contact us to discuss ways to move away from your reliance on cheques. If you do require a new cheque book, please contact us to arrange.

Agent deposit book

Orders for deposit books should be emailed to the DDF when a new book is required.

Cut-off and Settlement Times

The cut-off time for EFTs sent to the DDF for processing is 2.30pm AEST.
The cut-off for EFTs processed using DDF Online is 3:00pm AEST.
The DDF provides next day settlement (on each business day).

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