DDF Online Terms & Conditions
1. KEEP ACCURATE RECORDS OF DAILY TRANSACTIONS COMPLETED ON DDF ONLINE AND RECONCILE ACCOUNT DETAILS REGULARLY
1.1. The Diocesan Development Fund (“the DDF”) will endeavour to maintain DDF Online to reflect the most up-todate
account information and the availability of the system. However, the DDF cannot be held responsible for
any loss or liability, real or contingent, by lack of access, availability or out-of-date account information.
1.2. The DDF does not maintain a “mirror processing” backup system for transactions entered in DDF Online during
the day. Transactions are backed-up during the end of day processing which normally occurs after midnight. If,
for some unforeseen reason, the DDF is required to restore account files back to the end of the previous day’s
processing and re-enter the current day’s transactions, all DDF Online transactions will have to be re-entered by
1.3. The client will not be advised immediately if account numbers are incorrect and they are fully responsible if they
direct credit/debit the wrong account at another financial institution. The DDF has no liability for any payment
made in accordance with details entered by the client. Any fees associated with the incorrect debit/credit of an
external account will be passed on.
2. IMPORTANT ISSUES THE CLIENT MUST BE AWARE OF WHEN AUTHORISING
ACCESS TO DDF ONLINE
2.1. The DDF may terminate or suspend access to DDF Online for any reason.
2.2. The client may terminate their DDF Online access at any time by giving written notice to the DDF.
2.3. The client acknowledges and accepts that the use of the Correct Log-on Name and Password is the equivalent
of a signature.
3.1. Browser based using the latest encryption technology and Verisign security. The user can confirm their DDF
Online session is encrypted by the appearance of a “lock” symbol at the foot of the browser.
3.2. User(s) are issued with a Log-on Name and Password only after authorisation has been received. The first time
a user logs on to DDF Online with a new or replacement Password they will be automatically prompted to
change their Password.
3.3. User(s) are able to transfer funds within their own accounts or to other clients’ accounts with the DDF and to
accounts held at another Financial Institution. Direct Debit will only be allowed from an account that has been
specifically registered with the DDF.
3.4. If a user suspects there has been or may be unauthorised access, the DDF can disable access immediately
upon receipt of advice.
3.5. Download of previous day’s data will be available from 10.00am each business day.
3.6. Transfer of funds to external Financial Institutions will be processed once daily at 3.00pm on each business day.
3.7. After 5 minutes an inactive web page will be automatically logged off by the system. A new Internet session
must be commenced if the host session is inactive for a further 2 minutes.
3.8. Access will be blocked if there are 3 successive unsuccessful login attempts during a 24-hour period (from
midnight daily). Access may only be restored through the DDF who will restore access after ascertaining identity
3.9. There are two levels of authorised access available for each account for each user.
3.10. There is a record of all communication on DDF Online. All transactions processed through DDF Online are
processed with normal “batch” transactions and will show on DDF hard copy reports.
3.11. Credit/Debit External Payments will be subject to a daily default limit ($30,000), unless another limit is
specified on the application form.
4. USER(S) SECURITY PRECAUTIONS
4.1. Password must be kept secret and secure.
4.2. Never leave a computer unattended while logged on to DDF Online.
4.3. Do not use date of birth, telephone number, address, name or names of friends, relatives or associates’ names
in a Password.
4.4. Change Password regularly, at least monthly is recommended.
4.5. Always exit DDF Online when finished by clicking on the log off button.
4.6. Use a reputable Internet provider.
4.7. Always use the latest available virus scanning software or virus signature file.
4.8. Keep complete and accurate records of daily transactions initiated through DDF Online.